Booking Terms and Conditions

We endeavour to respond quickly to your email enquiries and we are more than happy to discuss your requirements over the telephone.

Our rates are per room, per night based on two adults sharing and include breakfast.

To Secure a Booking

Address, email, telephone numbers and debit/credit card details are required.  Your details will be kept securely and full payment will be taken approximately 14 days prior to your arrival.  Full payment is also required if your booking is made within our 14 day cancellation period.  Cash accepted, sorry no cheques.

Cancellations

Should reservations be cancelled within 14 days of your arrival date, Dartmoor House reserves the right to charge the full amount.  We will endeavour to re-let the room(s) and issue a refund but would recommend that you take out your own cancellation insurance.  Bookings are not transferrable.

Check-In / Check-Out

Please do not arrive early unless by prior mutual arrangement.

Day of Arrival – Strictly 5pm – 8pm  Please notify us if you intend arriving after hours.

Winter check-in  4pm – 8pm  (1st November – 31st March)

Day of Departure – Guests are requested to vacate their room/s by 10.30am

General Information

Breakfast is served between 8am – 9am in our Breakfast Room.  Earlier breakfast by arrangement.

Guests are not permitted to have visitors to their rooms without our prior agreement.

Please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean.  Spillages are more easily rectified the sooner they are dealt with.

Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning.  If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for our loss of income.

Any item taken from the rooms without our consent will be charged for.  Lost keys or keys not returned will incur a £20 charge.

 We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.